Features – VIP VoIP

The Feature Set

The Basics

Call Centre Features

Enable your customers to run an efficient and modern call centre without the cost of bespoke call centre systems. All our systems integrate with wall boards, and detailed metrics can be made available to your customer on staff performance and call volumes.

Call Handling

You'll have complete control over how calls go in and out of the system. Route calls to different teams. Provide automated menus. Deal with calls for staff who are busy or unavailable. Forward out of hours to calls to voicemail and mobiles. Whatever behaviour of call handling your customers need you'll be able to provide it.

Call Recording

At the click of few buttons you can get full recording of all calls. All recordings are securely stored in our customer portal for you to download when you need to. A great feature for staff training and customer service.

Choice of Handsets

Our systems are compatible with a wide range of handsets. You'll be able to suit customers on a budget as well as those looking for more advanced features. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling.

Reseller Portal

As a reseller, you use the VIP VoIP reseller portal to manage all your customer accounts, order products & services, create customised call tariffs and view your wholesale invoices.

Flexibility

Expandable Service

Our phone systems are completely scalable. You can start with one phone, grow to up to thousands and back to one without any infrastructure worries. No expensive upgrades. No replacing of equipment. As many phones as your customer needs when they need them.

Flexible Geographic Numbering

You'll be able to provision numbers from any area code of the country for your customers. Give them a local presence in any part of the UK without hassle. Also for those requiring a national reach you can allocate 0845 and 0800 numbers.

Multi Site Capabilities

If your customers are spread out you'll be able to provide a solution that gives them unparalleled flexibility. Enable free calling between sites. Support home workers or even those working abroad. VIP VoIP will give you the tools to take care of whatever working arrangements your customers need.

Compatibility

Smart Phones

Make your customers mobiles a part of the phone system. VIP VoIP's hosted phone services are completely compatible with smart phones so they can make and receive calls as part of the business even when not at their desk.

Soft Phones

Our systems are compatible with the leading software VoIP phones so you can make use of your customers existing PCs and laptops. Overcome resistance to buying handsets by offering an entirely software based solution.

Solutions

Actionstep

Autocab

Connectwise PSA

FlipCX – Advanced IVR

Microsoft Teams and VoIP

Tyresoft

Veterinary Software

Whatsapp for Business