VIP VoIP Integrated Wallboard Software
For call centre operators, we provide a real-time display of incoming and outgoing call statistics to monitor the performance of your teams. The widgets on the display are configurable to suit each customer’s particular needs. The most popular data items are:
- Number of calls made & received today
- Number of calls missed today
- Number of callers in a queue
- Average waiting time in a queue
- Status of each agent (in a call, idle, on a break, no of calls made, no of calls answered, talk time)
You can view the wallboard display on a large screen monitor, your computer, or a mobile device. All for the same monthly service charge.