VoIP and Microsoft Teams
Microsoft Teams has become a popular way for people in organisations to communicate and collaborate. Customers clearly like it. With a basic Office 365 licence you can make audio & video calls between team members and set up virtual meetings with people outside your organisation.
Some frequently asked questions are:
- Can we make calls to the outside world from Teams?
- Can we answer incoming calls to our business from within Teams?
- Can we integrate Teams with our telephone system?
The answer to all these questions is yes. Our VIP VoIP platform integrates easily with Microsoft Teams so that users can make & receive regular telephone calls either with their Teams app or with physical telephones. Incoming calls are routed to work-teams or individual people using the standard features of our hosted switchboard system. Each telephone system user is set up with one or more devices according to their preferences. Some might just have the Teams apps, some might have just a physical phone, some might have both.
✓ Injecting messages into a user’s Teams session. For example: “A voicemail message has been left in mailbox 502” or “Your customer service call queue has exceeded the target of 10 people waiting”
✓ Linking Teams with our LDAP shared telephone directory.
Benefits of combining Microsoft Teams and VIP VoIP
You can schedule online meetings, chat to your co-workers and create frictionless communication between staff and customers. There are options to create a private or group chat whilst sharing files and co-authoring content is easy to do.
Your business will still have access to all the great features of VIP VoIP hosted switchboard with the added bonus of Microsoft Teams’ features. Receiving, making and transferring calls is just as simple.
Customisation and Integration
Utilising Microsoft Teams with VIP VoIP allows you to have the widest range of app integrations to help support and grow your business. As always, here at VIP VoIP we pride ourselves on being able to provide customised features for our resellers and their end-users. So if you have something unique in mind, get in touch.
VIP VoIP are proud to now offer policy based recording of all Teams calls and meetings. VIP VoIP can be connected to your Teams set up even if you don’t have a VoIP system from us. We can still capture recordings of all calls and meetings made to and from Teams. These recordings can then be managed in our easy to use call recording manager.
We can synchronise contacts from Microsoft 365 and Microsoft Dynamics in to our central phone book system. Whether your staff are using physical phones on a desk or one of our apps they will have access to all of their contacts.