Reseller Portal

Privacy Policy

VIP VoIP Privacy Policy

This policy statement explains how we comply with European and UK laws which are intended to protect your privacy.   We also want to reassure you that we are an ethical supplier of business services who respect your privacy and respect the law.

Who are we?

 We are VIP VoIP Limited – a wholesale supplier of telephone services.  Our address is: Unit 2, Acres Hill Business Park, Acres Hill Ln, Sheffield S9 4LR.  Our UK company registration number is: 08608646.

What information do we keep about you?

We only keep information about you which you tell us – either by completing one of our enquiry forms, or in emails which you send us or during the course of telephone conversations with us.   The information we keep is limited to: your name, your organisation’s name, your business contact details (email address, telephone numbers and street address) as well as your interests in our services and your marketing preferences.

How do we use this information?

We use the information which you give us about you and your organisation solely for the purposes of keeping you informed about our services.   We will send you emails and make telephone calls to you from time to time.

How we respect your privacy

We will not share any information about you or your organisation with any third parties unless you give us permission to do so for specific purposes.

We will remove your contact details form our records if you ask us to – as long as this does not conflict with our statutory obligations to government agencies to retain data about our trading relationship with you.

Who has access to your information?

Your information is only accessible by authorised members of VIP VoIP’s marketing, sales, operations and technical staff.

 How and where do we store information?

We store information about you in on-line computer databases which are hosted in managed data centres.  Some information is copied to databases which are stored on personal computers and mobile devices.  Access to these databases is protected by user passwords in line with best industry practice.

We do not keep information in paper form.

How can I request information you have on me/modify it/delete it?

Please send requests by email to

Cookies Policy

Last updated: May 2018

VIP VoIP (“us”, “we”, or “our”) uses cookies on www.vipvoip, (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.


How VIP VoIP uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  1. Operationally Necessary

We may use cookies, or other similar technologies that are necessary to the operation of our websites. This includes technologies that allow you access to our websites, that are required to identify irregular site behaviour, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as using contact forms.

  1. Performance-Related

We may use cookies, or other similar technologies to assess the performance of our websites, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our contact forms, determine whether you have viewed a specific page, or to improve our website content and design. By using our website, you agree that we can place these types of cookies on your device.

Google Analytics: This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal data. You can read Google’s privacy policy here for further information . You must not use this site if you are not happy with these terms.

Facebook Pixel: This is a performance cookie that is used to track which pages users visit and which actions they perform on our website, this is to enable us to monitor user engagement and improve the site accordingly. It does not save personal identifiable information.

  1. Functionality-Related

We may use cookies, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our websites, or services. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past pages viewed so that we may enhance the presentation of our sites and allow users easier access to features. By using our website, you agree that we can place these types of cookies on your device.

Social Sharing : To allow users to share our content with friends through social networks such as Facebook and Twitter we embed components provided by third parties or build our own components which use the third parties’ APIs. These third-party companies have their own privacy policies (Twitter user privacy policy, Facebook user privacy policy, LinkedIn privacy policy, Pinterest privacy policy, Instagram privacy policy).

  1. Advertising or Targeting-Related

We may use first-party or third-party cookies to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement. Most of these service providers may collect your IP address and non-personally identifiable information about your visits to our site in order to serve ads while you are visiting other websites. Such non-personally identifiable information is anonymous and does not include your name, address, email address or other personal information, however your IP address may be collected. This is a list of the third-party cookies which we may utilise. These third parties are responsible for how these cookies work and how the personal data is processed.

Facebook: This is an advertising cookie that is used to retarget users with relevant advertisements

Twitter: This is an advertising cookie that is used to retarget users with relevant advertisements

LinkedIn: This is an advertising cookie that is used to retarget users with relevant advertisements

Google DoubleClick: This is an advertising cookie that is used to retarget users with relevant advertisements

If you don’t want to allow permanent cookies, you can select the option to deactivate permanent cookies in your browser. If you deactivate session cookies, we cannot guarantee that you will be able to use all of our services without limitations.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites: