Managing calls shouldn’t be a guessing game… Are you ready to see the full picture?
At VIP VoIP, we design and develop fully customisable VoIP wallboards to give businesses real-time visibility into their phone systems. Whether you’re running a call centre, managing a remote team or simply need better oversight of your business communication, our wallboards provide a live, flexible and data-rich view of your call activity.
Our wallboards are built to help you monitor performance, track agent availability and improve customer service – all in one customisable dashboard tailored to your needs.
Watch our video to find out more about our fully tailored VoIP wallboards, and how they can benefit your business.
Why Use a Customisable VoIP Wallboard?
Unlike generic solutions, our VIP VoIP wallboards are designed with your business in mind. Our dashboards offer real-time metrics, allowing you to:
- Monitor agent activity live.
- Track call volume, wait times and queue performance.
- Automatically log and follow up on missed calls.
- Customise the layout, colours and displayed metrics.
- Integrate with your existing business systems.
With VIP VoIP, you’re not just getting a tool, you’re getting a tailored solution designed to give you the insights you need to improve efficiency and customer experience.
Live Agent Overview: Know Who’s Available and When
Our wallboards include live user tables, giving you a real-time view of every agent in your system. With our system, you can instantly see:
- Who is available, on a call or on break.
- How long each agent has been on a call.
- The number of calls answered per agent.
- Which queues they are assigned to.
If an agent goes on break, our custom statuses update automatically, so managers and team members are always informed.
Queue Management: Reduce Wait Times & Improve Response Rates
We know that efficient call queue management is crucial. That’s why our wallboards provide real-time queue insights, including:
- How many callers are waiting.
- Average and longest wait times.
- Answered vs. missed calls.
With this data at your fingertips, you can adjust staffing levels, reroute calls and make real-time decisions to enhance customer service.
Never Miss a Call: Automatic Logging & Callbacks
Missed calls mean lost opportunities. That’s why our wallboards automatically log missed calls so you can:
- See who needs a callback.
- Check how long they’ve been waiting.
- Track which agent missed the call.
When an agent calls back, the call automatically disappears from the missed call log, keeping your dashboard clean and up to date.
Fully Customisable: Designed for Your Business Needs
Unlike one-size-fits-all solutions, our wallboards are built to your specification. We offer:
- Custom layouts: Display the information that matters most.
- Colour customisation: Match your brand or highlight key data.
- Priority settings: Focus on the most important metrics.
Whether you need a large wallboard display for your office or a personalised dashboard for managers and supervisors, we’ll create a layout that works for you.
Seamless Integration with Your Existing Systems
Our wallboards don’t just show VoIP data, they can pull in information from your other business systems to create a centralised performance hub. We integrate with:
- CRM platforms: Track customer interactions and follow-ups.
- Helpdesk software: Monitor tickets and response times.
- Sales dashboards: Align call performance with revenue data.
With VIP VoIP, you can see all your essential business metrics in one streamlined dashboard.
Why Choose VIP VoIP?
We don’t just provide wallboards. We design, develop and customise them to fit your business. Our team works with you to build a solution that enhances visibility, productivity and customer satisfaction.
Ready to take control of your VoIP system? Get in touch with us today to see how our custom wallboards can transform your business.