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FAQs

Your VoIP questions… answered!

Can I use my own branding?

We can apply your branding and your logo to all the customer-facing parts of our system.

Can we try your system before we commit?

We offer a free four-week trial to all potential new resellers.

Do you offer fixed-price call bundles?

We give you the option to pay a fixed wholesale price per month per user for unlimited UK calls. You can choose this option selectively for different customers.

Do you offer telephone rental?

We can supply telephones and accessories to you at wholesale price on rent-to-buy deals. This means you can pay for phones over 24 or 36 months. You can then offer rental bundles for your customers to reduce their upfront costs.

How do we deal with breakdowns and faults?

The only items which can break down at a customer’s site are the telephones.  If a phone develops a fault or is damaged then either we or you can post a replacement to the customer. 

How does billing work?

We send you a wholesale invoice by email on the first working day of each month for all the services which all of your customers have used in the previous month.

How Does the Service Work?

For each customer we set up a virtual switchboard which is hosted on our server platform in a managed data centre.  Each customer is supplied with a set VoIP telephones which are configured to connect to the virtual switchboard. Each telephone is assigned an extension number and a unique authentication password.

How long does it take to set up service for a customer?

We will create the customer’s virtual switchboard within two hours of your request. Telephones can be usually be delivered next working day.

What are the benefits of business VoIP?

VoIP, compared to traditional phone lines, is cheaper, more reliable, more scalable, and comes with a host of efficiency saving functionalities for you and your team.

What are Your Service Level Guarantees?

Our sales partners and their customers are entitled to expect certain minimum levels of service from us. We pride ourselves on a response time of 30 mins or less.

What happens if a customer wants to leave?

We comply with Ofcom’s rules about the portability of telephone numbers. Customers are always free to transfer their numbers to another service provider at any time. The new service provider will make a transfer request to us and we will co-operate.

What happens if the customer’s internet service goes down?

When that happens we can redirect the customer’s incoming calls automatically to an alternative landline number or mobile number (or to several numbers at the same time) which we set up in advance.

Have a question about VoIP? Call us today on
0808 503 6589!

Call now!

What is the minimum contract period?

We do not impose a minimum period of contract on you or your customers unless the customer chooses a rental package for their telephones. These arrangements require a 24 month minimum period of commitment.

What is VoIP?

VoIP stands for Voice Over Internet Protocol. In a nutshell it sends and receives calls over your customers existing broadband. You can sell a phone system that will handle many concurrent calls without buying costly phone lines and equipment.

What kind of internet connectivity is needed?

This depends on the customer’s situation. A VoIP conversation needs about 80KB/s of bandwidth (up and down). The limiting factor is usually the upload bandwidth of the available internet connection. Regular ADSL and FTTC services operate at higher download speeds than upload speeds.

Why Should I Choose VIP VoIP?

As business we pride ourselves on being more adaptable and willing to change to create the right service for our customers. All our services are flexible, and you can add or remove services whenever you want with no hidden fees.

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Wholesale VoIP solutions for technology resellers & MSPs

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  • 03300881182
  • sales@vipvoip.co.uk
  • Unit 2 Acres Hill Business Park, Acres Hill Lane, Sheffield, S9 4RL
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