Skip to content
  • 03300 881182
  • sales@vipvoip.co.uk

Reseller Portal

  • About Us
    • The Story So Far
    • Questions & Answers
    • Reseller Testimonials
    • The Story So Far
    • Questions & Answers
    • Reseller Testimonials
  • Reselling
    • Reseller Proposition
    • Reseller Resources
    • Reseller Portal
    • Reseller Proposition
    • Reseller Resources
    • Reseller Portal
  • Solutions

    Solutions

    • Charities
    • Emergency Telephone System
    • Industry Specific Solutions
    • International VoIP Services
    • VIP Virtual Receptionist
    • Virtual Conference Calls
    • Virtual Landlines
    • Wallboard Solutions
  • Features
  • Integrations

    Actionstep

    Autocab

    Connectwise PSA

    FlipCX – Advanced IVR

    Microsoft Teams and VoIP

    Tyresoft

    Veterinary Software

    Whatsapp for Business

  • Blog
  • About Us
    • The Story So Far
    • Questions & Answers
    • Reseller Testimonials
  • Reseller Proposition
    • Reseller Proposition
    • Software Partners
    • Reseller Portal
  • Solutions
    • Charities
    • Emergency Telephone System
    • Industry Specific Solutions
      • Care Homes
      • Motor Trade
      • Taxi Operators
      • Call Centres
    • Virtual Conference Calls
    • VIP Virtual Receptionist
    • Virtual Landlines
    • Wallboard Solutions
  • Features
  • Integrations
    • Actionstep
    • Autocab
    • Connectwise PSA
    • FlipCX – Advanced IVR
    • Microsoft Teams and VoIP
    • Tyresoft
    • Veterinary Software
    • Whatsapp for Business
  • Blog
Contact us

FAQs

Your VoIP questions… answered!

Can I use my own branding?

We can apply your branding and your logo to all the customer-facing parts of our system.

Can we try your system before we commit?

We offer a free four-week trial to all potential new resellers.

Do you offer fixed-price call bundles?

We give you the option to pay a fixed wholesale price per month per user for unlimited UK calls. You can choose this option selectively for different customers.

Do you offer telephone rental?

We can supply telephones and accessories to you at wholesale price on rent-to-buy deals. This means you can pay for phones over 24 or 36 months. You can then offer rental bundles for your customers to reduce their upfront costs.

How do we deal with breakdowns and faults?

The only items which can break down at a customer’s site are the telephones.  If a phone develops a fault or is damaged then either we or you can post a replacement to the customer. 

How does billing work?

We send you a wholesale invoice by email on the first working day of each month for all the services which all of your customers have used in the previous month.

How Does the Service Work?

For each customer we set up a virtual switchboard which is hosted on our server platform in a managed data centre.  Each customer is supplied with a set VoIP telephones which are configured to connect to the virtual switchboard. Each telephone is assigned an extension number and a unique authentication password.

How long does it take to set up service for a customer?

We will create the customer’s virtual switchboard within two hours of your request. Telephones can be usually be delivered next working day.

What are the benefits of business VoIP?

VoIP, compared to traditional phone lines, is cheaper, more reliable, more scalable, and comes with a host of efficiency saving functionalities for you and your team.

What are Your Service Level Guarantees?

Our sales partners and their customers are entitled to expect certain minimum levels of service from us. We pride ourselves on a response time of 30 mins or less.

What happens if a customer wants to leave?

We comply with Ofcom’s rules about the portability of telephone numbers. Customers are always free to transfer their numbers to another service provider at any time. The new service provider will make a transfer request to us and we will co-operate.

What happens if the customer’s internet service goes down?

When that happens we can redirect the customer’s incoming calls automatically to an alternative landline number or mobile number (or to several numbers at the same time) which we set up in advance.

Have a question about VoIP? Call us today on
0808 503 6589!

Call now!

What is the minimum contract period?

We do not impose a minimum period of contract on you or your customers unless the customer chooses a rental package for their telephones. These arrangements require a 24 month minimum period of commitment.

What is VoIP?

VoIP stands for Voice Over Internet Protocol. In a nutshell it sends and receives calls over your customers existing broadband. You can sell a phone system that will handle many concurrent calls without buying costly phone lines and equipment.

What kind of internet connectivity is needed?

This depends on the customer’s situation. A VoIP conversation needs about 80KB/s of bandwidth (up and down). The limiting factor is usually the upload bandwidth of the available internet connection. Regular ADSL and FTTC services operate at higher download speeds than upload speeds.

Why Should I Choose VIP VoIP?

As business we pride ourselves on being more adaptable and willing to change to create the right service for our customers. All our services are flexible, and you can add or remove services whenever you want with no hidden fees.

Join Our Newsletter


Get in touch today


Wholesale VoIP solutions for technology resellers & MSPs

Facebook-f Linkedin-in Twitter
Get In Touch
  • 03300881182
  • sales@vipvoip.co.uk
  • Unit 2 Acres Hill Business Park, Acres Hill Lane, Sheffield, S9 4RL
  • Mon-Fri 9:00AM - 5:00PM
Quick Links
  • About
  • Privacy Policy
  • Reseller Proposition
  • Research Center
  • Software Partners
  • The Story So Far
  • Service Status
  • Whatsapp for Business
  • About
  • Privacy Policy
  • Reseller Proposition
  • Research Center
  • Software Partners
  • The Story So Far
  • Service Status
  • Whatsapp for Business

Solutions

  • Charities
  • Emergency Telephone System
  • Industry Specific Solutions
    • Call Centres
    • Care Homes
    • Motor Trade
    • Taxi Operators
  • International VoIP Services
  • VIP Virtual Receptionist
  • Virtual Conference Calls
  • Virtual Landlines
  • Wallboard Solutions

Reseller Resources

  • Android App
  • Chrome Plugin
  • iOS App
  • macOS App
  • Reseller Portal
  • Windows App

© 2025 VIP VoIP | All Rights Reserved. | Design by Instadesign | Hosting by Daffodil Marketing

whatsapp logo
WhatsApp Chat with us