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Headset vs Handset: Best Telephone Use for Your Staff


Just as voice over internet protocol, VoIP, telephone systems offer more versatility than ever before to business users, so the equipment that goes with them provides a range of options for business use, including the headset and handset.


The Modern Headset


The principle behind the headset is simple: it combines a headphone with a microphone. What this then does is offer the same function as a telephone handset, but with a hands free operation.This is especially useful for roles that are telephone-intensive, or require the individual operator to also carry out other tasks while on the line.

Traditionally,  headsets use loudspeakers that have a narrower frequency range than those used for entertainment systems, but modern computer headsets tend to be stereo and use a broader frequency range. The headset may have an external microphone on an arm, or have an internal microphone design, where the microphone is located near the earpiece.

Headsets may plug directly into the system, or they can connect wirelessly, using technology such as Bluetooth.


The Telephone Handset

The handset is the traditional component of a telephone system and, in one form or another, is as old as the telephone itself as an invention. Modern telephone handsets have replaced the wire coils in traditional telephones with integrated circuits; just as mechanical telephone bells are now electronic. Furthermore, telephone handsets can now also be cordless, and work with VoIP systems as well as traditional landlines.

Telephone handsets are now very advanced, with the technological and handling capabilities to make them perfectly suited to modern telecommunications systems. VoIP handsets come with the sort of high-end features that users have with other modern, cordless phones. These can include: programmable keys; contact and call storing capability; missed call indicator; speakerphone; video screen display; call transfer call waiting and on hold functions; programmable answerphone messaging.


Headset or Handset?

Making the business choice for your VoIP system between headsets or handsets is not about the technological superiority of one over the other, but rather, functionality. Headsets and handsets are telecommunications tools, so what matters most is how you expect to use them as essential components in your business. For example, if your business is very call-intensive, such as providing a helpline, or reliant on telesales or telemarketing, then it is probably going to make the most sense to equip your VoIP system with headsets.


Headset Benefits


Essentially, if you want to be able to use your hands while on the phone, then the headset is the ideal choice. Also, many Bluetooth headsets will connect to both laptops and mobile phones. Therefore, while you might associate headsets with call centres, they are in fact incredibly versatile, which makes your call making and answering capability more versatile too.

What is important is how people work. In roles requiring multitasking, a single-ear headset can be ideal, as it allows the user to confer with colleagues while wearing it. In a busy call or contact centre, the headset is a vital piece of kit. They can involve people all actively taking or making calls in the same environment, requiring a great deal of individual attention and focus at the same time.

Headsets with noise cancellation will minimise any distraction, while making it much simpler for the customer to hear the operator clearly. Here, binaural headsets are usually the preferred choice. Also, by allowing the operator to be handsfree, they allow for simultaneous activity such as entering caller or message details, or placing orders during the call.

Headsets work in more conventional office environments too, and for people involved in mobile or remote working. The range of designs on offer means that headsets can be lightweight, comfortable and inconspicuous.


Handset Telephony

More traditional types of telephony kit are still in widespread use, and absolutely appropriate for many different kinds of business. In situations where there is not a concentrated call-making or call-receiving function, the handset may make more sense. With VoIP system features and supported services, the handset is now very much a 21st century communications device. The handset may still feel like a traditional phone, but this can make adapting to VoIP technology that much more straightforward for users.

You would expect most handset models to include call holding, forwarding and transferring functions as standard. They should also have speakerphone capability too, so you can effectively use them handsfree when required.

Then there are other essential business supporting features such as voicemail, call monitoring and automated attendant.

Same Benefits, Different Uses

As mentioned earlier, the choice of headset or handset is about your choice of tools. What both have in common are the features of an advanced VoIP telecommunications system, adaptable for both general business and industry-specific uses.

Find out more about the benefits of VoIP for your business. Contact us on 03300 881 182, email, or complete our online enquiry form, and we’ll be in touch as soon as possible.