Portsmouth based IT specialists Carrera UK Ltd, started working with VIP VoIP back in 2014. The business already offered internet services to their customers and wanted to add hosted telephony to the portfolio. To date, Carrera has over 50 businesses using the platform and have many more opportunities in the pipeline.
Ben Taylor, Director of Carrera states, “The VIP VoIP platform allows us to bundle in modern and reliable IP telephony services at a very competitive price point. We work with VIP VoIP on a white label basis, so our customers only see a Carrera brand, which was important to us.”
All end customers are billed directly by Carrera who take a wholesale file of services and calls from VIP VoIP on a monthly basis.
Ben continues, “We like the fact that the platform has been extremely stable and the functionality impressive for price point, but the number one reason we are working with VIP VoIP is the high level of customer service on offer.
“From number porting management to their platform helpdesk, we get good access to engineers, not just call centre agents who don’t know us or how our business operates.”
“Its easy to add new users to the platform via the reseller portal, giving us all the tools we need to set up and administer each end customer.”
Carrera are enthusiastic about the future with VIP VoIP and look forward to a long and prosperous relationship with them.