Reseller Portal

The Latest VoIP Developments: October 2019


As a VoIP reseller it is important that you keep up to date with any changes in the world of VoIP. As with any other technology, VoIP developments happen regularly and keeping up to date with them will help you as either a VoIP reseller or a savvy consumer.

VoIP Android Hacks

We previously wrote about the vulnerability in the Avaya VoIP systems that had gone undetected and now there is news of potential issues for users of Asterisk FreePBX, a free VoIP software source code.

Fortunately the issue has been spotted and you can follow developments on this news here on

VoIP And 5G

It can’t have escaped your attention that 5G is in the news pretty much every week. While the controversy over 5G carries on, there is no doubt that the technology will have a huge impact on VoIP systems. Lower Latency is just one potential benefit.

Lower Latency

Latency is how long it takes a device to connect with the internet. If the latency is high then that’s when you can get buffering, low quality calls and audio/visual lags.

To give you an example of how 5G will lower latency, current average 4G LTE speeds are 16ms, whereas 5G will offer approximately 9ms.

When a 4G network is very busy it can struggle to perform well, so again, people can see call quality suffer. However, the way 5G has been designed and structured means that this shouldn’t happen at all.

Another innovative development that 5G will bring, is network slicing.

What Is Network Slicing?

Network slicing is, according to the Institute of Electrical and Electronics Engineers, ‘the network computing storage and communication resources among the active services with the aim of guaranteeing their isolation and given performance levels.’

Sounds complicated? In practice this means that all aspects of network usage operate in a stable fashion all of the time.

It takes away the problem of any part of the network struggling to cope with a very high volume of calls and will stop any issues causing a bottleneck, which would have the knock-on effect of causing another part of the network to suffer.

The Best VoIP Phones

The end of the year is rapidly approaching so that means that there will be ‘best of’ lists cropping up in the media. As a VoIP reseller you may be asked about what the best VoIP handsets are.

The good people at tech radar have produced their best VoIP phones list and we definitely recommend having a look at their choices.

VoIP And Artificial Intelligence

With the rise Artificial Intelligence (A.I) in the technology sector there are also implications for how it could be used in a VoIP solution.

Whenever artificial intelligence is mentioned there is a tendency to think of it as science fiction, but in this case it will be used to help develop and improve VoIP. It will also to help to integrate VoIP with other systems, such as project management software and CRM databases.

Algorithms could be used to interrogate call data and analyse the best time for sales calls in different time zones.

They could also learn when a business’s busiest times are and automatically extend the number of extensions that are available or even change or create specific voicemail messages.

Integrating with other technological solutions is creating additional functionality for VoIP systems, over and above anything they have been capable of providing before.

VoIP Developments-The Future Is Here

So, with 5G improving call quality and call consistency, it looks like VoIP is only going to get better and better.

As you can see, there is a lot going on in the world of VoIP. In particular, the upcoming roll out of 5G technology and the increasing use of artificial intelligence is going to have the biggest positive impact for VoIP solutions that there has been for many years.

All of which could potentially mean that VoIP solutions could become the standard solution for all communication systems, from small businesses to call centres and large global corporations.

Get In Touch

Here at VIPVoIP we are always learning about new VoIP developments. So, if you would like any more information on any of the news that we have written about this week, or if you have seen a new development in the media and would like to ask questions about it, then we are more than happy to help.

You can call us at 03300881182, or you can email us at or use our online contact form here.