Reseller Portal

Things A VoIP Reseller Needs To Know


VOIP is increasingly becoming the number one choice for business communication solutions, so now is a good time to pass on our top things A VoIP Reseller needs to know.

VoIP Usage

It isn’t only in the UK that VoIP is popular, it is popular globally. Indeed it has been reported that VoIP is the now the number one telephone communications choice in the USA.

So, what are our top tips a VoIP reseller should remember?

Do Your VoIP Research

For any job, you need to know what you are doing and what you are talking about. This is even more important if you are in a sales position.

If you’ve ever spoken to someone in a shop about a new phone or games console and your questions have been answered with a shrug of the shoulders or ‘I don’t know’ then you feel less inclined to make a purchase.

If the seller doesn’t know their own product then it certainly won’t instil any confidence to a potential customer.

So, do as much research as you can. A good VoIP company should be able to provide you with all the information you need.

For example if you were to look at our main page on our website, you will find clear and concise information about the VoIP solutions that VIP VoIP provide.

Don’t be afraid of asking questions either, reputable VoIP sellers will always be happy to answer queries you may have.

Choose A Reputable VoIP Supplier

There is not much point in doing all the research and being completely clued up on VoIP solutions only to be undermined by a less than optimal service from the VoIP company.

On most websites there is usually an ‘about us’ section that will tell you how long a company has been running.

A general rule of thumb is that if the company has been established for several years, they are likely to have a good reputation with customers and are also less likely to suddenly cease trading.

Have a look for customer reviews and case studies. Reputable VoIP sellers are likely to have positive feedback either on their website or on google.

Understand All The VoIP Features

It is one thing being able to be a good salesperson, but if you want to be a good VoIP reseller than you need to know the products features and functionality inside and out.

Spend some time getting to know the product. The best VoIP companies should let you spend time with them and the products they sell. If they don’t then it is probably a sign that you may wish to choose another company.

A good VoIP reseller needs to put themselves in the shoes of a customer. That means the people who will be using the products every day, not just the manager or IT Department that are purchasing it.

By understanding the features, you will be able to explain the benefits that will meet the needs of the particular business and be able to think on your feet.

If it is a GP Surgery for example, you will be able to explain that the custom voicemail and flexible phone extension features will help a busy Doctors reception to handle exceptionally high call use.

Or if it is a global business you could explain that the high-quality video call features will make meetings or group conferences between offices in different time zones professional and reliable.

Keep Up To Date With VoIP Technology

It is great that you will understand the VoIP solutions that you will be reselling, but don’t stop there.

Technology changes quicker than the click of a mouse., so make sure you sign up to technology websites and read the news to keep up to date with new developments.

For example, 5G technology is gradually being rolled out across the UK and has the potential to make VoIP communications even better than they already are.

Which is another good selling point to a potential customer who will be looking how VoIP will be used in the future before committing to spending any money.

VoIP Technical Support

As a VoIP reseller, you are bound to be asked lots of questions and some will be of a technical nature that you may not be able to answer straight away.

So, when you are entering discussion with a VoIP provider, make sure to ask about the technical support they provide. Are they available twenty-four hours a day? What type of support do they provide? Do they have a telephone number or online chat option?

You want to make sure that you get all the support you and your customers need to ensure a smooth transition to a new VoIP solution.

Get In Touch

If you follow these things that a VoIP reseller needs to know, then you should get a good head start but if you would like to find out any more information and would like a chat, then please do let us know.

You can telephone us on 03300881182, email or via our online contact form here.