We recently completed some development work for Petworth Veterinary Centre to help them improve efficiencies in their practice, by building integrations around their Veterinary Practice management software, IDEXX Animana and their telephone systems.
The IDEXX Animana software is a cloud-based Practice Management System providing secure access to your practice data. Animana is designed to support your day to day work by keeping patient data centralised and standardising processes, leaving you more time to care for your practice, enabling vets to save time every day & improve practice efficiency.
The practice had been looking for ways to help improve their customer experience, and by working with us, the Veterinary practice has been able to create a direct link between the IDEXX Animana software and their telephone systems.
How does this telephony integration help Veterinary practices?
When the veterinary practice now receive an incoming call to the practice their Animana software is synced to the phone system, which is then able to look-up the clients practice records and present them onto the practice software screen via a call pop box on screen so that staff are able to deal with enquiries in a quicker, and more personable way, by using the incoming caller ID as a reference from the PBX.
As well as supporting incoming client look-up, our VoIP telephony solution is also compatible with the IDEXX Animana software for outgoing call support too. We link direct to the IDEXX Animana software which allows Veterinary Practices using our phone system to also make direct calls to clients from the software with the click of a button, removing the need to manually key every digit for outbound calls.
It is no secret that having efficient systems is a sure way to ensure the success of an institution. A good communication system coupled with the right practice management software will help a veterinary clinic run its operations smoothly in a streamlined manner.
A veterinary practice should be equipped to handle calls from distressed pet owners and others trying to schedule routine visits. Vet clinics should be contactable at all times during work hours to ensure they earn and maintain a good reputation as a reliable and contactable veterinary practice.
In a dynamic and time-critical organisation like veterinary practices, communications must be crystal clear. Our cloud telephone systems can easily integrate with your veterinary practice software to provide vets with all the features needed to run their operations effectively and guarantee a high level of customer service. We are also able to review your current phone setup to identify bottlenecks and resourcing issues for your call load. All of our phone systems are geared toward helping small businesses improve communication, reduce business costs and offer a better customer experience. For veterinary practices, there are additional benefits to using a cloud-based phone system for vet-specific challenges.
These are some of our phone system’s features tailored to help veterinary clinics and their staff:
Greeting messages
Auto Attendant
Call queueing
Call-popping
VIP numbers
Mobile app and roaming extensions
Out-of-hours call management and virtual receptionist services
Call logging and call recording
Management system integrations
Multi-site connectivity
If you would like to find out more, contact our sales team today on 03300 881182 or drop us a message on our contact form below, and we can discuss how to get the best out of our VIP VoIP platform integration with the IDEXX Animana software for your Veterinary practice.