Looking for a way for your customers to never miss a call? Even during outages?
As a VoIP reseller, you know that downtime and missed calls are the enemy of any great communication system. That’s why our new Offline Divert feature is an important addition to your portfolio, designed to keep calls flowing even when unexpected connectivity issues arise.
What is Offline Divert?
Offline Divert acts as an automatic fallback system. When a group of extensions or individual phones lose connection to the PBX server, often due to internet or broadband outages, incoming calls are automatically rerouted to a pre-set number.
This might be a mobile phone, an external line or voicemail, ensuring calls are never lost.
Why This Matters to You as a Reseller
1. Deliver Enhanced Reliability and Customer Confidence
Customers expect uninterrupted communication, especially in critical business environments. Offering Offline Divert shows you provide a resilient solution that keeps their phone system working even during connectivity failures. This builds trust and strengthens your value proposition.
2. Differentiate Your VoIP Offering
Many VoIP solutions don’t include intelligent failover features like Offline Divert. By providing this functionality, you can stand out from competitors and offer a more comprehensive service. A strong argument when pitching to prospective customers.
3. Reduce Support Issues and Increase Retention
When calls are reliably rerouted during outages, your customers experience fewer disruptions. This reduces frustration, support tickets and complaints, improving overall customer satisfaction and increasing the likelihood they’ll stay with your service long term.
4. Flexible Setup for Any Business Size
Offline Divert can monitor multiple extensions as a group or be applied individually, allowing you to tailor the solution to each customer’s unique needs, from small businesses to larger enterprises with complex call flows.
5. Smooth Integration with Existing Call Flows
This feature integrates seamlessly with existing hunt groups and queues, meaning you can add it to your customers’ systems without complicated reconfiguration. Calls automatically check extension availability and divert only when necessary.
What This Means for Your Sales Pitch
With Offline Divert, you’re not just selling VoIP. You’re selling peace of mind and business continuity. Highlighting this feature to prospects lets you demonstrate how your VoIP offering proactively solves real-world connectivity issues, making your pitch more compelling.
The Bottom Line
Offline Divert is a straightforward yet powerful feature that enhances the resilience of your VoIP service, delivers real value to your customers and helps you differentiate your business in a competitive market.
If you’re already one of our valued resellers, you can access the detailed setup guide here.
Not a VIP reseller yet? Partner with us today and start offering features like Offline Divert to your customers.
Ready to give your customers a reliable communication lifeline? Let’s get started.