Reseller Portal

What You Need To Know Before Becoming a VoIP Reseller 


Before becoming a VoIP reseller there are some areas you want to consider to be sure it will be profitable for you.

VIPVoIP have been helping businesses successfully sell VoIP services across the country for over a decade, so we know a thing or two about it.

We have rounded up the top things you need to consider before becoming a VoIP reseller to ensure your business is a success.

1) Can You Sell It?

Or, more specifically, can you get VoIP to your market?

We are confident in our product. Although we compete with some enormous global brands, we are quietly gaining a market share. Our customers tell us regularly that our VoIP reseller proposition is easy to use, reliable, and profitable for them.

Before becoming a VoIP reseller, it is important to consider how you will get the product to market.

Will you invest in some digital marketing? Will you upsell to your existing clients? Will you add it onto the services your sales team sell? What is the appetite for it in your circle?

Strategise how you will sell VoIP into your market.

2) Does It Complement Your Other Services?

There are a couple of sectors that naturally complement VoIP technology. This makes it easier to sell the service as people are already talking to you about their telecoms, for example.

Of course, it doesn’t have to complement your existing services. There is no harm in setting up a different arm to your existing business or an entirely new business to concentrate solely on selling VoIP.

However, it is worth considering if and how VoIP will dovetail into your existing services. That makes strategising your price structure, upskilling of staff and routes to market far easier.

As one of our happy clients said;

‘We started out as an IT company offering the odd phone system. The great services, support and features of VIP VoIP have allowed us to change to a telecoms company offering the odd bit of IT support.’

3) Who Is The Competition?

Naturally, before you add a new service to your business or set up a brand new business you should consider who the competition is.

Are there any other businesses in the local area selling VoIP that is comparable to the service you want to provide?

Establish who they are and decide what will make you different from them.

Perhaps you will be competitive on price? A great thing about the VIPVoIP reseller offering is you are free to set your own prices, so you can compete here if you wish.

Another way you might differentiate yourself is through the value you add. For example, our VoIP reseller service comes with wallboard functionality, so call data can be displayed on a big screen for managers and staff to see.


4) What Are The SLAs Between You And The Vendor?

When you become a VoIP seller you will be white labelling the service. For all intents and purposes, you are the VoIP provider for your client.

That means it is your reputation on the line.

Before becoming a VoIP reseller, you should look into what levels of service you will be able to pass onto your customers from your VoIP provider.

Do your research on what SLAs you can be happy to provide for your client.

You can find a full list of our SLAs here but in a nutshell, we offer 99.9% uptime. We also aim to have someone responding to any problems you report within 30 minutes.

Your new clients will be onboarded onto the system the next working day.

5) How Much Do You Know About VoIP?

It goes without saying that if you are going to sell the services, you need to know about the services!

Maybe you are a seasoned VoIP professional and are confident enough to get going with a VoIP provider. Fantastic!

Or perhaps you are a total novice and need guiding through what VoIP even is, let alone how the service works. Not a problem!

We offer all our clients training in the systems, technology, and processes we use. You don’t have to use it, but it is there.

And if you are really stuck, we can take over the reins setting people up on the systems for you.

Our recommendation to you if you are considering becoming a VoIP reseller is to find a service provider whose technical knowledge you trust and who will give you the benefit of it, too.

Get In Touch

Before becoming a VoIP reseller, we recommend you find out exactly what the service offering, added value, and technology is like.

We are happy to answer any questions you might have about this or anything else to do with VoIP.

Just give us a call on:03300881182 or email Alternatively, you can fill in our contact form here.