Reseller Portal

Diagnostics for the Android app

We have added a new feature to our Android app. If a user complains about having trouble receiving calls on their mobile phone, it can often be difficult to diagnose the exact problem.

This is why we have now added a diagnostics page to our Android app.

The diagnostic page can be accessed using the 3 dots menu in the top right of the app. The diagnostic page will check for the most common settings issues that prevent someone from receiving a call. It will also trigger a ringback to test communication with the server.

Give this new feature a try and let us know your thoughts and suggestions by clicking on the Whatsapp chat icon on our website, on 033 0088 1394 or If there is any other information or tests that you will find helpful to have within the diagnostics module, please let us know about that too.

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