We have added a new feature to our Android app. If a user complains about having trouble receiving calls on their mobile phone, it can often be difficult to diagnose the exact problem.
This is why we have now added a diagnostics page to our Android app.
The diagnostic page can be accessed using the 3 dots menu in the top right of the app. The diagnostic page will check for the most common settings issues that prevent someone from receiving a call. It will also trigger a ringback to test communication with the server.
Give this new feature a try and let us know your thoughts and suggestions by clicking on the Whatsapp chat icon on our website, on 033 0088 1394 or email@example.com If there is any other information or tests that you will find helpful to have within the diagnostics module, please let us know about that too.