Give callers the option to skip the wait and get a callback when an agent is free.
Long hold times can frustrate callers and lead to dropped calls, missed opportunities and a poor customer experience. As a VoIP reseller, offering businesses a solution to this problem gives you a competitive edge.
That’s why we now support Queue Ringback, a feature that allows callers to leave the queue and receive a callback as soon as an agent becomes available. This ensures a smoother, more efficient experience for both customers and businesses while helping to reduce call abandonment rates.
How Queue Ringback Works
Instead of waiting on hold in a call queue, callers can simply press a key to request a ringback. Once an agent is free, the system automatically calls the customer back, reconnecting them without forcing them to wait in line.
This feature is especially useful for businesses handling high call volumes as it:
Reduces caller frustration:
No one likes waiting on hold. This option empowers customers to leave the queue without losing their place.
Improves call efficiency:
Agents handle calls in order without unnecessary hold times clogging up the system.
Lowers abandonment rates:
Instead of dropping off, customers remain engaged and are more likely to complete their interaction.
Enhances customer satisfaction:
A smoother call experience improves brand perception and customer loyalty.
Why This Matters for VoIP Resellers
Offering Queue Ringback gives VoIP resellers a new way to differentiate their service and add value for clients. Businesses want solutions that improve efficiency and customer experience and this feature delivers exactly that.
It’s particularly beneficial for:
Call Centres & Customer Support Teams:
Reduces frustration for customers dealing with long queues.
Healthcare Providers:
Ensures patients get callbacks rather than waiting endlessly on hold.
Hotels & Hospitality:
Enhances guest service by offering a seamless way to connect with staff.
Retail & E-Commerce:
Helps manage peak call times during busy shopping periods.
By adding this feature to your VoIP offering, you can provide a smarter, more efficient solution for your clients – helping them improve their service while making your offering even more attractive.
Easy to Implement, Simple to Use
Activating the Queue Ringback feature is straightforward. Businesses can customise how it works, choosing:
- The key press option for triggering the callback.
- How long callers remain in the queue before the option is presented.
- Custom messages to inform callers about the feature.
As a reseller, you can offer this feature as an optional add-on or bundle it into existing packages, giving you greater flexibility in how you market it to your clients.
A Must-Have Feature for Modern VoIP Solutions
Queue Ringback is a game-changer for businesses looking to enhance customer service while keeping call queues manageable. As a VoIP reseller, this feature allows you to offer a smarter, more customer-friendly solution – helping your clients improve efficiency and reduce frustration.
Want to enable Queue Ringback for your clients?
View our step-by-step guide in the Reseller Knowledge Base to learn how to activate and configure this feature.