VIP VoIP started in 2013 with the goal of providing a better white labelled VoIP solution for MSPs and technology resellers.
Born out of frustrations with existing providers who were either too inflexible or not able to provide the level of support and expertise required we decided to create our own platform.
VIP VoIP is now one of the leading VoIP providers. Over the last 10 years we have grown the capabilities of our platform alongside our international network of resellers.
We are allies with our partners. We know what drives them, we listen to them and we support them.
We don’t believe we need to tie our customers down in to lengthy contracts to keep them with us, our services speak for themselves.
We don’t believe we need to tie our customers down in to lengthy contracts to keep them with us, our services speak for themselves. You can sign up to our hosted VoIP services and leave them whenever you want. It’s like a trial period with no end. You can use the services till you get comfortable and if you find they are not working for your business you simply stop using our services with no hard sell to keep you on. We found this especially useful for first time VoIP users as they can experience the benefits and workings of the system without the financial commitment of a 12 month plus contract.
As we mentioned in the introduction we hold transparency as a high trait in our organisation. We believe in running an ethical organisation where we provide our customers with exactly what they need while also running a competitive business. We want to work with businesses to create packages that fit the company dynamic and their services without encouraging customers to buy expensive add-ons or tie them in to unfair terms. We want our customers to know exactly what they are paying for and what they get.
At heart, our team are software developers, we love to experiment and change things up. We feel very comfortable in offering an entirely bespoke service to our end users so they can get exactly what they need. We work with other software partners to expand our features and improve the service we can offer. Not all businesses are the same and we work with a huge array of different sized ones, from micro one man bands to thousand phone, call centres, so we know the challenges are different for each company. We will work with you to create the package you need.
Still on the trait of not tying our customers down, we don’t charge a set up fee or make you use our hardware. This is once again to allow you to try out our services and find the right fit for you. We also encourage our users to use existing phone hardware as it means they will be already familiar with it, allowing quick set up, and it means you don’t have to spend that extra money on hardware to get your VoIP system up and running. For those who are just starting out we do have products that are perfectly compatible and can be up and running within a few minutes of connectivity.
We supply phones around the world in different time zones so we make sure our clients have access to our dedicated support team 24 hours a day. We know that problems don’t always occur in the nine to five so we plan for out of hours help because it’s normally when you need it most.