Improvement to Email Reports
Email reports no longer need to be emailed to someone. The reports can now load ‘in the browser’ for easy viewing. This saves the trouble
VoIP Door Entry and Intercom Systems
It is no secret that effective communication is a sure way to acquire and retain customers. It starts from the first point a prospective customer
Interactive Voice Response (IVR) Systems that can integrate with industry software
An IVR system is a software solution that can simulate voice interactions to effectively manage business communications. This system will maximize the capabilities of
A case study on implementing Microsoft Teams into a client’s call flow
A leading firm of financial advisors with offices around the UK wanted to integrate Microsoft Teams into their call flows. The company had invested in
Hourly Performance Report
We have recently added a new feature that shows the hourly performance of agents in a call queue. This feature can be easily enabled from
An essential guide to VoIP and becoming a VoIP reseller
Why VoIP? Even though VoIP has been around since the 1990s, the technology has only gained wide popularity among the business community over the last
The Big Switch Off
For the last five years, BT has been warning businesses and householders about the “the big switch off” of traditional telephone lines which will happen
VIP Minutes
One of the benefits your customers can enjoy on the VIP network is VIP Minutes! This means any calls made between customers on our
Call popping on Tyresoft (an automotive industry software)
We have recently been working with https://tyresoft.com/ to bring call popping to users of VIP VoIP phone systems, and users of Tyresoft, which is
Is VoIP Any Good? Common Myths Debunked
In any business, change can be a challenge. For some, making a shift in their fundamental communications infrastructure is something that appears daunting, especially when