Number Porting in the U.K
Why you should always use a company based in the U.K Number porting is the facility that enables consumers to keep their telephone number when
Wallboard – New Features
A wallboard is a screen that displays vital statistics to an audience. Organizations may have different wallboards across departments to display relevant statistics to relevant
Integration with 3CX and the benefits of using VIP VoIP as a SIP trunk provider
Did you know that although VIP VoIP’s chosen technology is not 3CX they work with several customers who use 3CX as their on-premise phone system?
Special Occasion Timer
Our Special Occasion Timer is a great tool to use during the festive season and other holidays. This feature on our phone system allows a
Improvement to Email Reports
Email reports no longer need to be emailed to someone. The reports can now load ‘in the browser’ for easy viewing. This saves the trouble
VoIP Door Entry and Intercom Systems
It is no secret that effective communication is a sure way to acquire and retain customers. It starts from the first point a prospective customer
Interactive Voice Response (IVR) Systems that can integrate with industry software
An IVR system is a software solution that can simulate voice interactions to effectively manage business communications. This system will maximize the capabilities of
A case study on implementing Microsoft Teams into a client’s call flow
A leading firm of financial advisors with offices around the UK wanted to integrate Microsoft Teams into their call flows. The company had invested in
Hourly Performance Report
We have recently added a new feature that shows the hourly performance of agents in a call queue. This feature can be easily enabled from
An essential guide to VoIP and becoming a VoIP reseller
Why VoIP? Even though VoIP has been around since the 1990s, the technology has only gained wide popularity among the business community over the last